Information related to the corona virus: All concerts until 30 June are cancelled.
Due to the current situation, Konserthuset Stockholm has decided to cancel all public events until 30 June. The decision is based on the recommendations of Public Health Agency of Sweden on how we can help each other to limit the Coronavirus outbreak.
In the meantime, we will in various ways highlight and develop our streaming output. Stay informed about news here on our website and through our social media channels.
All tickets are refunded. The extensive handling can take time. Many thanks in advance for your understanding and patience.
We will contact you via the email address you have provided in your customer account. You tickets will be refunded with the help of our box office. You will receive an e-mail with instructions so there is no urgent need to contact the box office. If you have not provided us with an email address, we will contact you via post, text message or telephone. We will try to reach all customers as soon as possible, but we will work with the concerts chronologically.
This page will be updated with frequently asked questions and answers. Please note that both questions and answers may changes over time.
Will I get my money back if the concert is cancelled?
Yes. You will get a refund with the help of our box office. You will receive an e-mail with instructions so there is no urgent need to contact the box office. Please check that a correct mail address is set in your costumer account, reaching a mail account that you use on a regular basis. If you have not provided us with an email address, we will contact you via post, text message or telephone.
Will I get my refund before the concert date?
We will try to reach all customers as soon as possible, but we cannot guarantee a refund ahead of the concert date. We handle refunds chronologically. In some cases, it may take a very long time until the amount is available in your account, counting from the time we redeemed your ticket. We are sorry about this, but unfortunately this is due to circumstances beyond our control.
How do I know that I have received my refund?
If you have made your payment by card online or over the phone, the refund will be made to the same card you used in the purchase. In some cases, the refund will appear in connection with the date you made your intial purchase, and not on the date the refund was made. Thus, you may need to look for dates further back in time to find the refunded amount.
I have a ticket to a cancelled concert, but I have not yet received any information. What should I do?
All customers with tickets to cancelled concerts have been contacted. Our tip to you is to check your email again: please also take a look into the spam folder. We have sent the information to the email address you provided when you purchased your ticket. If you have several email accounts, plese consider which email you have registred with us. Many thanks.
What applies if one or more of the concerts in my subscription series is cancelled?
You will get a refund of the amount that relates to the cancelled concert/s in your subscription. You will receive an e-mail or a letter with a request to send us a bank account for the refund. We ask for your patience, as this affects many customers and the handling may take some time. In some cases, the refund may not be made until by the end of the season.
Is the box office open?
The box office is closed for visitors until further notice. Telephone services is open Monday through Friday 11–16, please call +46 8 50 66 77 88. Many issues can be sorted via e-mail; please send your inquiry to email@example.com. Many customers are contacting us right now, and our response time is therefore longer than usually. Many thanks for your patience.
How do I know if a concert is cancelled?
We update the concert info on our web continuosly and contact all customers affected, primarily via e-mail. We contact costumers as soon as a cancellation is confirmed. Please check that a correct mail address is set in your costumer account, reaching a mail account that you use on a regular basis.
I have a Mix card, a punch ticket for the 19/20 season which I have not been able to use as planned due to the Corona situation. Will the outstanding value be gone?
No, all the different punch tickets for the season 19/20 will be valid also throughout the 20/21 season, so you will get a chance to use your value for tickets. Information about our punch tickets
I have a gift vouchers which is about the expire, which I unfortunately have not been able to use as planned during this spring…
Please, contact us when the situation is back more to normal and you have found a concert you want to attend. We handle gift vouchers with expiry date during spring and summer 2020 with great flexibility. Information about our gift vouchers
What happens if I cancel a booking myself?
Regarding concerts that are scheduled to be performed, our regular terms and conditions apply, meaning tickets purchased are not redeemed.
Text updated on 5 June 2020 09.00.