Information related to the corona virus: All concerts until 30 April are cancelled.
Due to the current situation, Konserthuset Stockholm has decided to cancel all public events until 30 April. The decision is based on the recommendations of Public Health Agency of Sweden on how we can help each other to limit the Coronavirus outbreak.
In the meantime, we will in various ways highlight and develop our streaming output. Stay informed about news here on our website and through our social media channels.
Some events after 30 April are also cancelled. Currently, the following concerts apply:
All tickets will be refunded. The extensive handling can take time. Many thanks in advance for your understanding and patience.
We will contact you via the email address you have provided in your customer account. You tickets will be refunded with the help of our box office. You will receive an e-mail with instructions so there is no urgent need to contact the box office. If you have not provided us with an email address, we will contact you via post, text message or telephone. We will try to reach all customers as soon as possible, but we will work with the concerts chronologically.
This page will be updated with frequently asked questions and answers. Please note that both questions and answers may changes over time.
Will I get my money back if the concert is cancelled?
Yes. You will get a refund with the help of our box office. You will receive an e-mail with instructions so there is no urgent need to contact the box office. Please check that a correct mail address is set in your costumer account, reaching a mail account that you use on a regular basis. If you have not provided us with an email address, we will contact you via post, text message or telephone.
Will I get my refund before the concert date?
We will try to reach all customers as soon as possible, but we cannot guarantee a refund ahead of the concert date. We handle refunds chronologically, concert by concert. In some cases, it may take up to five bank days until the amount is available in your account, counting from the time we redeemed your ticket.
How do I know that I have received my refund?
If you have made your payment by card online or over the phone, the refund will be made to the same card you used in the purchase. In some cases, the refund will appear in connection with the date you made your intial purchase, and not on the date the refund was made. Thus, you may need to look for dates further back in time to find the refunded amount.
I have a ticket to a cancelled concert in April, but I have not yet received any information. What should I do?
All customers with tickets to cancelled concerts during March and April have been contacted. Our tip to you is to check your email again: please also take a look into the spam folder. We have sent the information to the email address you provided when you purchased your ticket. If you have several email accounts, plese consider which email you have registred with us. Many thanks.
What applies if one or more of the concerts in my subscription series is cancelled?
You will get a refund of the amount that relates to the cancelled concert/s in your subscription. You will receive an e-mail or a letter with a request to send us a bank account for the refund. We ask for your patience, as this affects many customers and the handling may take some time. Given the uncertain situation, compensation will only be refunded once we know how many concerts in each subscriptions will be cancelled. In some cases, this means that the refund may not be made until by the end of the season.
Is the box office open?
The box office is currently open for visits Monday through Friday 11–14. Telephone service Monday through Friday 11–16. Saturdays and Sundays closed. Most issues can be sorted via e-mail or telephone. You can reach us at email@example.com or +46 8 50 66 77 88. Many customers are contacting us right now, and our response time is therefore longer than usually. Many thanks for your patience.
How do I know if a concert is cancelled?
We update the concert info on our web continuosly and contact all customers affected, primarily via e-mail. We contact costumers chronologically, concert by concert, as soon as a cancellation is confirmed. Please check that a correct mail address is set in your costumer account, reaching a mail account that you use on a regular basis.
Will my cancelled concert take place on a later date?
Unfortunately, for the time being we are not able to give an answer to that.
I have tickets for a concert in May. When will you decide if it will be cancelled or not?
We do not know how long the restrictions will affect our activities. We will provide further information as soon as possible. Please keep an eye on our web and your e-mail.
What happens if I cancel a booking myself?
Regarding concerts that are currently scheduled to be performed, our regular terms and conditions apply, meaning tickets purchased are not redeemed.
Text updated on 31 March 2020 15.30.