Ticket information related to the corona pandemic
Due to the corona pandemic, all events in Konserthuset Stockholm have been cancelled from 13 March until 30 June. Below, please find frequently asked questions and information regarding summer and autumn.
Konserthuset Stockholm decided to cancel all public events based on government regulation regarding number of visitors to public gatherings and events and the recommendations from the Public Health Agency of Sweden on how we can help each other to limit the corona virus outbreak.
All tickets have been refunded. The extensive handling has taken a long time. We want to thank our customers for understanding and patience.
During the spring, we have in various ways highlighted and developed our digitala precence. Our live streams and other digital production are available to watch on Konserthuset Play. All content can be accessed for free and you do not have to create an account.
What happens this summer?
Konserthuset Stockholm is open for audiences again during the summer season 4 July–23 August. You may visit this summer’s exhibition about the soprano Jenny Lind, free mini concerts with young summer musicians in the entrance foyer or join one of our guided tours.
It is a careful opening, where we follow the recommendations of the Public Health Agency of Sweden to give you a safe visit. Above all, we make it possible for you to maintain a distance from other guests by limiting the number of visitors. We also provide clear instructions about how to best be considerate of one another in our spacious foyers.
In August, we present five concerts with the Royal Stockholm Philharmonic Orchestra, where we will again play for audiences in the venue. We sell tickets for a limited number of seats (max. 50) per concert. There is plenty of space with empty seats and rows between different parties. All August concerts (except 6 August) is broadcasted live.
What will happen in the autumn?
At the moment we have our subscriptions for the full season of 20/21 on sale. The subscriptions features a range of concerts from September until June 2021. Although current regulations do not allow more than very limited audiences, we hope to return to more normalized activities sometime within this season’s time frame.
We have launched some temporarily changed terms to make it easier for those who want to be able to cancel the whole or parts of the subscriptions series. Should we have to cancel concerts from our side, the full amount will of course be reimbursed. If you who want to share our dream of upcoming concert experiences, a subscription 20/21 is a safe alternative.
How the autumn will turn out is dependent on how things develop in society. We are proud of our programme for next season and we plan to carry it out as close to the original as possible, of course with full respect for the authorities’ regulations. We are prepared for the fact that we may need to make adjustments, but we are still waiting to see if the next few weeks can bring any news that affects the way we can play for you.
No matter what happens, we will send out information in due time to our subscribers, and inform about what applies to each series during the nearest period. It is not unlikely that we will have to plan for a few months at a time, and in that case we hope for your patience and tolerance. Our promise is that in every imaginable situation, we will do our utmost to ensure that our offering corresponds with our mission and to your expectations to the best of our ability.
At the moment, there are no set dates for upcoming onsales of single tickets. Keep an eye on our website for updates, or subscribe to our newsletter to recieve the latest information in your mailbox.
If you are a customer with us, please check that you have given permission for us to send you digital information via your account settings in My account (opens in a new window)
This page will be updated with frequently asked questions and answers. Please note that both questions and answers may changes over time.
Will I get my money back if a concert is cancelled?
Yes. You will get a refund with the help of our box office. You will receive an e-mail with instructions so there is no urgent need to contact the box office. Please check that a correct mail address is set in your costumer account, reaching a mail account that you use on a regular basis. If you have not provided us with an email address, we will contact you via post, text message or telephone.
Will I get my refund before the concert date?
We will try to reach all customers as soon as possible, but we cannot guarantee a refund ahead of the concert date. In some cases, it may take a very long time until the amount is available in your account, counting from the time we redeemed your ticket. We are sorry about this, but unfortunately this is due to circumstances beyond our control.
How do I know that I have received my refund?
If you have made your payment by card online or over the phone, the refund will be made to the same card you used in the purchase. In some cases, the refund will appear in connection with the date you made your intial purchase, and not on the date the refund was made. Thus, you may need to look for dates further back in time to find the refunded amount.
I have a ticket to a cancelled concert, but I have not yet received any information. What should I do?
All customers with tickets to cancelled concerts are contacted. Our tip to you is to check your email again: please also take a look into the spam folder. We have sent the information to the email address you provided when you purchased your ticket. If you have several email accounts, plese consider which email you have registred with us. Many thanks.
How do I know if a concert is cancelled?
We update the concert info on our web continuosly and contact all customers affected, primarily via e-mail. Please check that a correct mail address is set in your costumer account, reaching a mail account that you use on a regular basis.
What applies if one or more of the concerts in my subscription series is cancelled?
You will get a refund of the amount that relates to the cancelled concert/s in your subscription. You can choose to have the amount deposited on a gift voucher, if you would prefer. You will receive an e-mail with instructions so there is no urgent need to contact the box office.
What happens if I cancel a booking myself?
For our subscription series 20/21 temporarily changed terms apply, giving you the possibility to cancel the whole series up to one week before the first concert is to take place. We will refund the full amount. You may also cancel individual subscription tickets until 12 noon at the day of the concert and receive the amount deposited on a gift voucher.
Regarding concerts that are scheduled to be performed, our regular terms and conditions apply, meaning tickets purchased are not redeemed.
I have a gift vouchers which is about the expire, which I unfortunately have not been able to use. What applies?
Please, contact us when the situation is back more to normal and you have found a concert you want to attend. We will handle gift vouchers with expiry date during 2020 with great flexibility.
Information about our gift vouchers
Is the box office open?
We can help you with all bookings and ticketing issues via our telephone services, open Monday through Friday 11–16, please call +46 8 50 66 77 88. You can book tickets directly over the telephone with safe payments via card, and we will send your tickets by e-mail or postal services with no extra charge.
Many issues can also be sorted via e-mail; please send your inquiry to firstname.lastname@example.org
The box office on Sveavägen/Kungsgatan is closed for visitors until further notice.
During the summer season there will be a ticket counter in the foyer towards Hötorget, where we mainly sell tickets to the guided tours.
This text was updated on 4 August 2020.