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Information related to the corona pandemic

Frequently asked questions and updated information on our operation.

Summer in Konserthuset Stockholm

Welcome to the summer season 2021, with an anniversary exhibition, guided tours, and foyer concerts with young musicians. We are open 29 June–15 Augusti, 21–22 August, 28–29 August and 4–5 September from 11 am to 5 pm. Free entrance. 

Read more about the summer season in Konserthuset Stockholm 

Keep an eye on the concert calendar here on the website for updates on summer concerts and ticket releases.

Concert season 21/22 

We are glad to hear positive signals from our authorities and look forward to play for full houses again in the foreseeable future.

You will find the program for the upcoming season in the concert calendar. The autumn tickets will be released on September 6 and the tickets for the spring season on November 25.

A good way to get started and to be guaranteed a ticket even for the most popular concerts is to book a subscription. You will then also receive a 25 percent discount compared to the single ticket price. Choose between different music genres, days of the week, time, and numbers of concerts. Our subscriptions go on sale Monday 16 August at 11.00.

A safe visit 

Konserthuset offers a safe environment for your visit, with good possibilities of maintaining a physical distance to other people in the foyers and in the halls. 

Read more about how Konserthuset ensures a safe environment

Konserthuset Play

In Konserthuset Stockholm, the music has never stopped. We have continued to play and livestreamed our concerts. We are thankful that so many have followed us via their screens and that we have been able to contribute something important and positive in a difficult time.

You can still experience most of our concerts – and many other music videos – on our own streaming service Konserthuset Play. Everything is for free and without login.

FAQ

This page will be updated with frequently asked questions and answers. Please note that both questions and answers may change over time. 

How can I get information on new on sales?

Please check our concert calendar here on the website for updates. You can also sign up for our newsletter (in Swedish).

Is it safe to visit Konserthuset?

Konserthuset offers a safe environment for your visit, with good possibilities of maintaining a physical distance to other people in the foyers and in the halls. 

Read more about how Konserthuset ensures a safe environment

Will I get my money back if a concert is cancelled?

Yes. You will get a refund with the help of our box office. You will receive an e-mail with instructions so there is no urgent need to contact the box office. Please check that a correct mail address is set in your costumer account, reaching a mail account that you use on a regular basis. If you have not provided us with an email address, we will contact you via post, text message or telephone.

How do I know that I have received my refund? 

If you have made your payment by card online or over the phone, the refund will be made to the same card you used in the purchase. In some cases, the refund will appear in connection with the date you made your initial purchase, and not on the date the refund was made. Thus, you may need to look for dates further back in time to find the refunded amount.

I have a ticket to a cancelled concert, but I have not yet received any information. What should I do?

All customers with tickets to cancelled concerts are contacted. Our tip to you is to check your email again: please also take a look into the spam folder. We have sent the information to the email address you provided when you purchased your ticket. If you have several email accounts, plese consider which email you have registered with us. 

How do I know if a concert is cancelled or postponed?

We update the concert info on our web continuosly and contact all customers affected, primarily via e-mail. Please check that a correct mail address is set in your costumer account, reaching a mail account that you use on a regular basis. 

What happens if a concert is postponed?

Your ticket will automatically be valid for the new concert date. If you want a refund, you need to take direct contact with the box office.

I have a gift vouchers which is about the expire, which I unfortunately have not been able to use. What applies?

Please, contact us when the situation is back to normal and you have found a concert you want to attend. We will prolong the expiry date for gift vouchers during 20/21. 

Information about our gift vouchers

Is the box office open?

Yes, the box office is open for visitors Monday–Friday 12–16.

We can help you with all bookings and ticketing issues via our telephone services, open Monday through Friday 11–16, please call +46 8 50 66 77 88. 

You can also send your inquiry to biljett@konserthuset.se

Keep an eye on our website for any updates.

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This text was updated on 28 June 2021. 

See Public Health Agency of Sweden website for more information (opens in a new window)