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Information related to the corona pandemic

Frequently asked questions and information about our plans for the autumn season 2020.

From 24 November there is a maximum limit of eight people attending public gatherings and events in Stockholm County. The limit also applies to events with seated audiences.

The limit of eight people applies in all counties in Sweden, and follows the government’s normative restrictions.

Konserthuset Stockholm will not offer any public activities until 5 January 2021.

The County Administrative Board’s decision is valid until further notice, but is evaluated on an ongoing basis.

Read more about the decision of the County Administrative Board (in Swedish, opens in a new window)

Konserthuset Play

However, we will continue with our livestreams and will also present other video content on our streaming service Konserthuset Play. Keep an eye on our website for updates.

Information for subscription holders 

For many years, Konserthuset Stockholm has been happy to see an increased number of subscribers. Many of you have chosen to follow us into this uncertain season, for which we are extremely grateful.

Subscription holders of orchestral series have received information on what applies for the coming three-month period (November to January).

Subsciption holders of chamber music series will receive continous information on what applies, by mail sent from our box office.

There are many subscribers to be contacted regarding the changes, so thank you in advance for your continued patience.

This season, due to the the continuosly changing situation and limited tickets available, we are unable to offer any kind of pre-booking. Your subscription holder discount is however still valid. 

FAQ

This page will be updated with frequently asked questions and answers. Please note that both questions and answers may change over time. 

When will tickets for individual concerts during the 20/21 season go onsale?

Due to the changing situation, ticket onsales are made continuously during the season, as circumstances allow. Please check our concert calender here on the website for updates.

Is it safe to visit Konserthuset?

Konserthuset offers a safe environment for your visit, with good possibilities of maintaining a physical distance to other people in the foyers and in the halls.

Read more about how Konserthuset ensures a safe environment

Will I get my money back if a concert is cancelled?

Yes. You will get a refund with the help of our box office. You will receive an e-mail with instructions so there is no urgent need to contact the box office. Please check that a correct mail address is set in your costumer account, reaching a mail account that you use on a regular basis. If you have not provided us with an email address, we will contact you via post, text message or telephone.

Will I get my refund before the concert date?

We will try to reach all customers as soon as possible, but we cannot guarantee a refund ahead of the concert date. In some cases, it may take a very long time until the amount is available in your account, counting from the time we redeemed your ticket. We are sorry about this, but unfortunately this is due to circumstances beyond our control. 

How do I know that I have received my refund? 

If you have made your payment by card online or over the phone, the refund will be made to the same card you used in the purchase. In some cases, the refund will appear in connection with the date you made your intial purchase, and not on the date the refund was made. Thus, you may need to look for dates further back in time to find the refunded amount.

I have a ticket to a cancelled concert, but I have not yet received any information. What should I do?

All customers with tickets to cancelled concerts are contacted. Our tip to you is to check your email again: please also take a look into the spam folder. We have sent the information to the email address you provided when you purchased your ticket. If you have several email accounts, plese consider which email you have registred with us. 

How do I know if a concert is cancelled?

We update the concert info on our web continuosly and contact all customers affected, primarily via e-mail. Please check that a correct mail address is set in your costumer account, reaching a mail account that you use on a regular basis. 

I do not feel really well... what should I do?

You should not come to Konserthuset Stockholm if you feel the slightest symptoms of illness. Let someone else use your ticket, or contact our box office by phone + 46 8 50 66 77 88 and we will redeem the ticket. (This is a temporarily change to our terms made due to the current recommendations.)

What applies if one or more of the concerts in my subscription series is cancelled?

You will get a refund of the amount that relates to the cancelled concert/s in your subscription. You can choose to have the amount deposited on a gift voucher, if you would prefer. You will receive an e-mail with instructions so there is no urgent need to contact the box office.

What happens if I cancel a booking myself?

For our subscription series 20/21 temporarily changed terms apply, giving you the possibility to cancel the whole series up to one week before the first concert is to take place. We will refund the full amount. You may also cancel individual subscription tickets until 12 noon at the day of the concert and receive the amount deposited on a gift voucher.

I have a gift vouchers which is about the expire, which I unfortunately have not been able to use. What applies?

Please, contact us when the situation is back more to normal and you have found a concert you want to attend. We will handle gift vouchers with expiry date during 2020 with great flexibility. 

Information about our gift vouchers

Is the box office open?

The box office is closed for visitors for the time being.  

We can help you with all bookings and ticketing issues via our telephone services, open Monday through Friday 11–16, please call +46 8 50 66 77 88. 

Many issues can also be sorted via e-mail; please send your inquiry to biljett@konserthuset.se

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This text was updated on 23 November 2020. 

See Public Health Agency of Sweden website for more information (opens in a new window)