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Information related to the corona pandemic

Frequently asked questions and information about our plans for the autumn season 2020.

What happens this autumn?

The outcome of the season 20/21 is of course determined by the development in the society in general. Our aim is to offer programmes that are as close as possible to our initial planning, while at the same time following the guidelines of the Swedish authorities.

We will have to make changes that for instance affect some of our orchestra concerts. To ensure the safety of musicians and maintain a recommended physical distance, some programmes will need to be adjusted. At the moment, there simply cannot be as many musicians as usual on stage at the same time. Furthermore, the situation in the rest of the world may affect the possibilities of guesting musicians and ensembles arriving here. Due to these two main factors, more programme changes than usual are to be expected. We kindly ask for your understanding.

We are updating programmes of the autumn season and adapting the program to how current recommendations and regulations affect our events in the near future. Most of our concerts will be carried out with an audience of maximum 50 people. Some concerts will need to be cancelled – in this case we will offer livestreams on Konserthuset Play instead, just as during this spring. However, now we will admit for 50 people to attend these at the venue.

Subscription holders have now been contacted with information about all the concerts taking place in September. 

Since our dearest wish is to be able to play for as many as possible among you – should the authorites regard it safe to do so – we will continuously work on our planning, keeping an eye on the possibilities of offering more seats in the hall if the conditions were to be changed. The government are now preparing certain exceptions from the maximum of 50 people limit for events with seated audiences, which could affect our activities from 1 October. We are therefore awaiting further information for our program from October 1 and onwards.

Konserthuset offers a safe environment for your visit, with good possibilites of maintaining a physical distance to other people in the foyers and in the halls. Ticket sales for newly added concerts will take this into consideration. Subscription holders with fixed seats will be informed individually if a temporary relocation is needed.

Read more about how Konserthuset ensures a safe environment

We ask for your patience regarding the uncertainty and the adjustments that may take place during this season. In every single instance we are doing our very best to live up to our commitment and to your expectations. We long to meet again – in music!

FAQ

This page will be updated with frequently asked questions and answers. Please note that both questions and answers may change over time. 

When will tickets for individual concerts during the 20/21 season go onsale?

Due to the changing situation, ticket onsales will be made continuously during the season, as circumstances allow. Please check our concert calender here on the website for updates.

Why are some concerts already fully booked?

Many of our concerts are part of one of our subscription series. In some cases, this means that we have already filled the currently allowed quota of a maximum of 50 people via these bookings. Should any tickets become available later, they will be released for general sale.

Will I get my money back if a concert is cancelled?

Yes. You will get a refund with the help of our box office. You will receive an e-mail with instructions so there is no urgent need to contact the box office. Please check that a correct mail address is set in your costumer account, reaching a mail account that you use on a regular basis. If you have not provided us with an email address, we will contact you via post, text message or telephone.

Will I get my refund before the concert date?

We will try to reach all customers as soon as possible, but we cannot guarantee a refund ahead of the concert date. In some cases, it may take a very long time until the amount is available in your account, counting from the time we redeemed your ticket. We are sorry about this, but unfortunately this is due to circumstances beyond our control. 

How do I know that I have received my refund? 

If you have made your payment by card online or over the phone, the refund will be made to the same card you used in the purchase. In some cases, the refund will appear in connection with the date you made your intial purchase, and not on the date the refund was made. Thus, you may need to look for dates further back in time to find the refunded amount.

I have a ticket to a cancelled concert, but I have not yet received any information. What should I do?

All customers with tickets to cancelled concerts are contacted. Our tip to you is to check your email again: please also take a look into the spam folder. We have sent the information to the email address you provided when you purchased your ticket. If you have several email accounts, plese consider which email you have registred with us. Many thanks.

How do I know if a concert is cancelled?

We update the concert info on our web continuosly and contact all customers affected, primarily via e-mail. Please check that a correct mail address is set in your costumer account, reaching a mail account that you use on a regular basis. 

I do not feel really well... what should I do?

You should not come to Konserthuset Stockholm if you feel the slightest symptoms of illness. Let someone else use your ticket, or contact our box office by phone + 46 8 50 66 77 88 and we will redeem the ticket. (This is a temporarily change to our terms made due to the current recommendations.)

What applies if one or more of the concerts in my subscription series is cancelled?

You will get a refund of the amount that relates to the cancelled concert/s in your subscription. You can choose to have the amount deposited on a gift voucher, if you would prefer. You will receive an e-mail with instructions so there is no urgent need to contact the box office.

What happens if I cancel a booking myself?

For our subscription series 20/21 temporarily changed terms apply, giving you the possibility to cancel the whole series up to one week before the first concert is to take place. We will refund the full amount. You may also cancel individual subscription tickets until 12 noon at the day of the concert and receive the amount deposited on a gift voucher.

I have a gift vouchers which is about the expire, which I unfortunately have not been able to use. What applies?

Please, contact us when the situation is back more to normal and you have found a concert you want to attend. We will handle gift vouchers with expiry date during 2020 with great flexibility. 

Information about our gift vouchers

Is the box office open?

Yes, we are open for visits Monday through Friday 12–16. 

However, in these times we like to remind you that we can sort all bookings and ticketing issues via our telephone services, open Monday through Friday 11–16, please call +46 8 50 66 77 88. You can book tickets directly over the telephone with safe payments via card, and we will send your tickets by e-mail or postal services with no extra charge.

Many issues can also be sorted via e-mail; please send your inquiry to biljett@konserthuset.se

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This text was updated on 11 September 2020. 

See Public Health Agency of Sweden website for more information (opens in a new window)