Information related to the corona pandemic
Photo: Mats Lundqvist
Frequently asked questions and updated information on our operation.
Welcome to the autumn season 2021!
We are selling tickets to the entire autumn season.
You can find the program and can book your tickets via the concert calendar.
It is still possible to book a subscription. You will then receive a 25 percent discount compared to the single ticket price. Choose between different music genres, days of the week, time, and numbers of concerts.
Our subscription series starts from the month of October and onwards.
In Konserthuset Stockholm, the music has never stopped. We have continued to play and livestreamed our concerts. We are thankful that so many have followed us via their screens and that we have been able to contribute something important and positive in a difficult time.
You can still experience most of our concerts – and many other music videos – on our own streaming service Konserthuset Play. Everything is for free and without login.
This page will be updated with frequently asked questions and answers. Please note that both questions and answers may change over time.
How can I get information on new on sales?
Is the box office open?
Yes, the box office is open for visitors Monday–Friday 12–16. We are also open one hour before concert.
We can help you with all bookings and ticketing issues via our telephone services, open Monday through Friday 11–16, please call +46 8 50 66 77 88. You can also send your inquiry to email@example.com
Keep an eye on our website for any updates.
Is it safe to visit Konserthuset?
Konserthuset follows the Public Health Agency of Sweden’s recommendations and offers a safe environment for your visit.
Will I get my money back if a concert is cancelled?
Yes. You will get a refund with the help of our box office. You will receive an e-mail with instructions so there is no urgent need to contact the box office. Please check that a correct mail address is set in your costumer account, reaching a mail account that you use on a regular basis. If you have not provided us with an email address, we will contact you via post, text message or telephone.
How do I know that I have received my refund?
If you have made your payment by card online or over the phone, the refund will be made to the same card you used in the purchase. In some cases, the refund will appear in connection with the date you made your initial purchase, and not on the date the refund was made. Thus, you may need to look for dates further back in time to find the refunded amount.
I have a ticket to a cancelled concert, but I have not yet received any information. What should I do?
All customers with tickets to cancelled concerts are contacted. Our tip to you is to check your email again: please also take a look into the spam folder. We have sent the information to the email address you provided when you purchased your ticket. If you have several email accounts, plese consider which email you have registered with us.
How do I know if a concert is cancelled or postponed?
We update the concert info on our web continuosly and contact all customers affected, primarily via e-mail. Please check that a correct mail address is set in your costumer account, reaching a mail account that you use on a regular basis.
What happens if a concert is postponed?
Your ticket will automatically be valid for the new concert date. If you want a refund, you need to take direct contact with the box office.
I have a gift vouchers which has expired, which I unfortunately have not been able to use. What applies?
We have prolonged the expiry date for gift vouchers expiring during 20/21. Please, contact us as soon as you have found a concert you want to attend.
Information about our gift vouchers
This text was updated on 27 September 2021.