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Information related to the corona pandemic

Frequently asked questions and updated information on our operation.

At the moment all public activities are suspended – but all our concerts are livestreamed

From 24 November 2020 there is a maximum limit of eight people attending public gatherings and events. The public activities in Konserthuset Stockholm are therefore suspended for the time being. They will resume when we are allowed to welcome audiences again.

However, we will continue with our livestreams and will also present other video content on our streaming service Konserthuset Play. Keep an eye on our website for updates. You may find information about up-coming streams in our concert calendar. 

See you on Konserthuset Play!

FAQ

This page will be updated with frequently asked questions and answers. Please note that both questions and answers may change over time. 

Will I get my money back if a concert is cancelled?

Yes. You will get a refund with the help of our box office. You will receive an e-mail with instructions so there is no urgent need to contact the box office. Please check that a correct mail address is set in your costumer account, reaching a mail account that you use on a regular basis. If you have not provided us with an email address, we will contact you via post, text message or telephone.

How do I know that I have received my refund? 

If you have made your payment by card online or over the phone, the refund will be made to the same card you used in the purchase. In some cases, the refund will appear in connection with the date you made your initial purchase, and not on the date the refund was made. Thus, you may need to look for dates further back in time to find the refunded amount.

I have a ticket to a cancelled concert, but I have not yet received any information. What should I do?

All customers with tickets to cancelled concerts are contacted. Our tip to you is to check your email again: please also take a look into the spam folder. We have sent the information to the email address you provided when you purchased your ticket. If you have several email accounts, plese consider which email you have registered with us. 

How do I know if a concert is cancelled or postponed?

We update the concert info on our web continuosly and contact all customers affected, primarily via e-mail. Please check that a correct mail address is set in your costumer account, reaching a mail account that you use on a regular basis. 

What happens if a concert is postponed?

Your ticket will automatically be valid for the new concert date. If you want a refund, you need to take direct contact with the box office.

I have a gift vouchers which is about the expire, which I unfortunately have not been able to use. What applies?

Please, contact us when the situation is back to normal and you have found a concert you want to attend. We will prolong the expiry date for gift vouchers during 20/21. 

Information about our gift vouchers

Is the box office open?

The box office is closed for visitors for the time being.  

We can help you with all bookings and ticketing issues via our telephone services, open Monday through Friday 11–16, please call +46 8 50 66 77 88. 

Many issues can also be sorted via e-mail; please send your inquiry to biljett@konserthuset.se

How will I get information on new on sales when you open for audiences again?

Please check our concert calendar here on the website for updates. You can also sign up for our newsletter (in Swedish).

Will it be safe to visit Konserthuset?

Konserthuset offers a safe environment for your visit, with good possibilities of maintaining a physical distance to other people in the foyers and in the halls. We were open for audiences from June to November 2020 and have thorough covid routines in place.

Read more about how Konserthuset ensures a safe environment

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This text was updated on 19 March 2021. 

See Public Health Agency of Sweden website for more information (opens in a new window)